We’re Always Here to Assist You Throughout Your Journey.
We are proud of our reputation, and we’re here to assist you throughout your journey. We have an entire team of more than 40 advisors dedicated to the care of you and your car, and you can be safe in the knowledge that our staff have received industry lead training to provide you with great communication from real people, at all times. We are a trusted, reputable, family-run firm and are here to help you with more information, or answer any questions or concerns you may have.
We have compiled a list of our most popular questions; please visit our FAQ’s page which should give you the answer in most cases. If you have still not found what you are looking for, or you experience an issue or would like to give us some feedback, please use the form below.
Customer satisfaction is of great importance to us, however in the unlikely event that you have cause for concern, we will take all reasonable steps to investigate any complaint received.
We will usually contact you within 24 hours, to try to resolve any complaints within the shortest possible time. In the unlikely event that further investigation is needed and we are not able to resolve your complaint, we promise to keep you informed every step of the way.
During the course of our investigation we may need to obtain detailed information from you or any third party involved in the complaint. In order to deal with your complaint promptly and thoroughly we ask that you help as much as possible with our assessment and your prompt attention would be gratefully appreciated.
We endeavour to close all complaints within 5 business days of receipt, however should this prove impossible, we will keep you informed and will provide a final response within eight weeks of receiving the complaint.
Should you remain dissatisfied with our final response, you may be eligible to refer your complaint for ‘Alternative Dispute Resolution (ADR)’
If the complaint is regarding a finance or lease agreement or an insurance policy purchased from Hippo the relevant ADR firm is:
Financial Ombudsman Services
South Quay Plaza
183, Marsh Wall
Tel: 0300 1239 123